PF-03 /PF-04 Print head Warranty Claim Form

Please complete this form and together with your print head return to the address printed on page 3.
Please ensure you return al the required information as specified in the Print head Warranty Claim
Returns Checklist on page 2 of this form. Failure to do may mean that your claim cannot be processed.
Alternatively Avantech Limited can also offer the services to fil in the print head warranty claim by
sending a technician on-site to inspect the printer and gather the required technical information from
the printer. This service is offered at an additional cost of €50.00 VAT included.
Customer Contact information

Company Name:
________________________________________________________________________________ ________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Contact Telephone: ________________________________________________________________________________ ________________________________________________________________________________ Please note that this address wil be used delivery of the replacement warranty print head should the
claim be valid.
Status Print details

Select the STATUS PRINT page from the User Mode on your machine to obtain the fol owing information.
Machine Type:
_________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ Single print head – PF-03 (iPF500/600/700/605/610/710/720/810/820) Single print head – PF-04 (iPF650/655/750/755) Left print head (iPF5000/5100/6000S/6100/6200/8000/8000S/9000/9000S/8100/9100) Right print head (iPF5000/5100/6000S/6100/6200/8000/8000S/9000/9000S/8100/9100) Life TTL (m2): After Instal ation Date: _______________________________________________________________
Return Address
For Internal Use:
complete CONTACT NAME and ADDRESS for al print head warranty returns.
Form processed by:
Print head warranty claim CHECKLIST
This information is required before your claim can be assessed. Failure to provide the required
information may mean your claim wil not be processed.
□ Status Print: (Status Print matching the returned print head)
□ Details of Image Quality Problem (Phenomenon of defect)
□ Details of Error Code: (Actual Error Code Displayed on the Control Panel)
□ Print Sample showing the defect.
□ Print head enclosed
□ Print head nozzle check pattern (matching the returned print head)
Important note:

When returning the faulty print head, please ensure that suitable packaging is used so that the print
head arrives undamaged.

Page | 2

PF-03 & PF-04 Print Head Warranty Terms & Conditions

Avantech Limited warrant the print head of the PF-03 and PF-04 series (“Print Head”) sold in Malta by
Avantech Limited to be in good working order under normal use and service during the warranty period.
In the event that a Print Head is found to be defective within the warranty period, a replacement Print
Head of the same series or a compatible fol ow-up model wil be provided free of charge by Avantech,
subject to these terms and conditions.
Warranty period
This warranty is valid for one year after purchase of the Print Head - bought together with a product of the Image PROGRAF IPF series (“Product”) or separately - or until the internal machine ink drop count reaches 1.0E12, whichever occurs first. 1.0E12 signifies approximately 1 tril ion ink drops passing through the Print Head for the application media and the ink drop count wil be read by Avantech Limited upon return of the defective Print Head to Avantech Limited together with the required documentation as set out under in clause 2 below1. The warranty period for any replacement Print Head shal not extend the warranty period of the defective Print Head. To make a warranty claim
a copy of the dated proof of purchase (of the Product or Print Head as Avantech Limited
‘Avantech Building’
St. Julian’s Road
San Gwann SGN 2805
Upon receipt of the Print Head and al documentation listed above, Avantech Limited wil assess the customer’s eligibility for a free replacement and, as applicable, wil send a replacement to the customer. Any costs for the secure transportation of the Print Head to Avantech Limited wil be borne by the customer, whilst Avantech limited wil bear the costs for the transportation of the replacement Print Head to the customer, provided the customer is situated in Malta or Gozo. Defective Print Heads wil become Avantech Limited’s property and not be returned. Limitations
Warranty replacement is excluded where the Print Head is damaged as a result of: Abuse, neglect, mishandling, improper cleaning, unauthorized repairs or alterations of the Print Head, or a Product in which the Print Head is integrated, electric current fluctuation, or accident. Improper use including failure to fol ow instal ation, operating or maintenance instructions, or environmental conditions prescribed in Canon’s operator’s manual or other documentation. Use of spare parts or consumables (such as ink and media), which are not recommended for use with the Product and the Print Head. Furthermore, this warranty does not extend to any Print Head on which the original identification marks or serial numbers have been defaced, removed or altered. This warranty does not affect the customer’s statutory rights under applicable law, nor the customer’s rights against the retailer arising from the purchase contract. In the absence of any applicable legislation in force, this warranty wil be the customer’s sole and exclusive remedy and Avantech Limited shal not be liable for any incidental or consequential damages for breach of any express or implied warranty of the Print Head. 1 For so long as the head lot number under “Status Print” display has a last digit of “A”, the internal machine drop count is under 1.0E12. Once such figure is reached, the last digit wil change to “B” and higher letters in the alphabet, signifying warranty coverage has lapsed.

Source: http://www.avantech.com.mt/wp-content/uploads/2014/01/PF-03-PF-04-LFP-Print-Head-Warranty-Form.pdf

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